Learn More », Log In This website uses cookies to improve your experience while you navigate through the website. Any cookies that may not be particularly necessary for the website to function and is used specifically to collect user personal data via analytics, ads, other embedded contents are termed as non-necessary cookies. Is a broad field encompassing many tools, techniques and procedures used to repair computer hardware, software or network/Internet problems. Computer Repair. DIY computer repair. Make sure the device drivers for your computer’s hardware components are all up-to-date. Clean the faulty device (taking it apart if you need to), or get it repaired or replaced. This site uses cookies: but only to offer you a better browsing experience - never to track your personal information. Shutting down and restarting your computer resets programs and processes that may have been experiencing errors or glitches. Solution 2: Make sure the monitor is plugged in and turned on. 4 steps to troubleshooting (almost) any IT issue Step 1: What exactly is the problem? With process oriented troubleshooting, you'll be much less likely to conduct wandering or circular searches for a root cause, and much more likely to efficiently zero in on the root cause. Open a Command Prompt window from your Start menu and run a command like ping google.com or ping howtogeek.com. Remove all RAM modules and then properly re-insert them. A slow-booting PC is one of the most common — and annoying — computer problems you can encounter. You’re using your computer normally, when all of a sudden, the screen stops moving and your input devices don’t respond. Verify full system functionality and if applicable implement preventative measures. Launch Cloud Help Desk » Problem: The screen is blank Solution 1: The computer may be in Sleep mode. The software controlling a piece of hardware (i.e. before trying to start your computer. As we’ve discussed, a virus or malware program can be responsible for all sorts of nasty things that happen to your computer: it slows down, unwantedly runs or changes programs, sporadically restarts or shuts down, repeatedly crashes, and more. Your Internet router may not be plugged in or working properly. Now that you have a basic understanding of what the issue is all about, you can look into technical details that could point you toward to a solution. When they’re done, proceed with questions that either have a yes/no answer or can be answered quantifiably (e.g., “How many times did this happen?”). • Before beginning any repair, back up the data on a computer. Or, while you’re using the Internet, you get an error message because your computer has disconnected. Best way to find out? Reproducing an issue simply means verifying you can recreate the same error the user reported. This category only includes cookies that ensures basic functionalities and security features of the website. If nothing turns up there, you can always ask the community of millions of IT pros in Spiceworks. Make sure your computer’s built-in Microsoft Security Features are operating and up-to-date. How to make your living room feel more like a … You have too many windows open at once, or too many programs running at once. Some processes within hardware troubleshooting include: Removing, repairing and replacing faulty RAM, hard disk or video/graphic card. Can the user provide screenshots, video, or other supporting information that can help assist in the troubleshooting process? Establish a plan of action to resolve the problem and implement the solution. Hardware troubleshooting is generally done on hardware equipment installed within a computer, server, laptop or related device. You also have the option to opt-out of these cookies. Checking the Windows event viewer can be a first step in pointing you towards any relevant logs. 5 troubleshooting tips for fixing your own computer. Or, shortly after booting up, your computer crashes and shuts down or forces you to restart it. • Regular preventive maintenance reduces hardware and software problems. Windows begins to load but stops or reboots on a BSOD . End users submit seemingly endless problems ranging from complaints of their Internet being “slow” to forgotten passwords to constant printer pains. While every issue is like a unique snowflake, a significant number of issues can be resolved through common troubleshooting steps like rebooting the problematic machine, checking for DNS and DHCP issues, checking the device manager for driver issues, cleaning up a machine, or checking firewall or proxy settings, etc. Make sure your Internet router is plugged in and working. Events logs: Do they exist, and if so, what exactly do they say? Take out a RAM module and start your computer. 2. If it doesn’t work, put it back and try another. Monitoring: Do you have any 3rd party tools that can offer more clues or predict issues before they occur? The component itself isn’t working due to being damaged or dirty. Unplug peripheral devices - remove any tool that is connected t… Start tackling tickets in minutes and manage whatever users throw your way, all for free. Verify full system functionality and if applicable, implement … Write down information that you don’t quite understand as it appears while you troubleshoot, like error messages. is the process of identifying, troubleshooting and resolving problems and issues in a faulty computer. This is mainly a connection or driver issue, but it may be something else. Make sure you have installed all recommended update packages for your operating system. Necessary cookies are absolutely essential for the website to function properly. 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